Welcome to Care Garden Shop’s FAQ page. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. Whether you’re a professional landscaper or a passionate home gardener, we’re here to help you cultivate your perfect outdoor space.

Product Questions

What types of garden tools and equipment do you offer?
We specialise in high-quality gardening equipment including brushcutters & strimmers, chainsaws, hedge trimmers, lawn mowers, pressure washers, and various other garden tools and equipment from reputable brands like STIHL and Husqvarna.
Are your products suitable for professional use?
Yes, we cater to both professional landscapers and home gardeners. Our product range includes robust, commercial-grade equipment as well as options perfect for domestic garden maintenance.
Do you provide warranty on your products?
All our products come with manufacturer warranties. Please check individual product pages for specific warranty details, or contact our support team for more information.

Ordering & Account Questions

How do I create an account?
You can create an account during the checkout process by selecting the option to save your information for future purchases. This allows you to track orders and expedite future purchases.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to assist you.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
When will my card be charged?
Your payment card will be charged when your order is processed, typically within 1-2 business days after you place your order.

Delivery & Shipping Questions

Where do you deliver?
We ship globally to most countries, excluding only a few remote areas in Asia and other isolated regions. Please check your location during checkout to confirm availability.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, delivery within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivery within 15-25 days after dispatch
How long does order processing take?
Orders are typically processed within 1-2 business days before dispatch. You will receive a confirmation email once your order has been shipped.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email that allows you to monitor your delivery in real-time.

Returns & Refunds Questions

What is your returns policy?
We offer a straightforward returns policy: you have 15 days from receipt of your items to initiate a return for any reason.
How do I initiate a return?
Please contact our support team at [email protected] to initiate a return. We’ll guide you through the process and provide return instructions.
When will I receive my refund?
Refunds are processed once we receive and inspect the returned item(s). Please allow 5-10 business days for the refund to appear in your account, depending on your payment method.

Contact Information

How can I contact customer service?
Our friendly support team is available via email at [email protected]. We’re here to help with any questions or concerns you may have.
Where is Care Garden Shop located?
We’re a UK-based shop operating from 57 Bruton Way, Gloucester, GB GL6M 8MM, serving customers worldwide with quality garden tools and equipment.

Thank you for choosing Care Garden Shop—where quality tools meet exceptional service, delivered right to your doorstep. Happy gardening!